![]() You can make use of delivery optimalization and better targeting to for example only 64-bit operating systems and more. Although this works you get much greater flexibility when deploying Zoom as a Win32 app. When following the guidelines from Zoom, they only show you how to deploy Zoom by using the Line-Of-Business method. After sending the logs, uninstall the troubleshooting version of Zoom and re-install from the Downloads page.In this article I will show you how to can deploy Zoom as a Win32 app using Microsoft’s Intune.Send us the zipped log or upload to Dropbox/Google Drive and send us the link in your support ticket.Zip the latest log files and name it using your ticket: example ticket 4444.zip or yourname.zip.You can search for %appdata% or you can temporarily show all hidden files and folders. Note: These folders may be hidden on your computer. XP: C:\Documents and Settings\ your account\Application Data\Zoom\logs.Win7+: C:\Users\ your account\AppData\Roaming\Zoom\logs.Navigate to the log files, which are located at the following location:.Download the install package from the link provided by the Support team.How to use the troubleshooting log for Windows The troubleshooting version does not allow Zoom support or engineering access to your computer, but rather just gathers more information about your specific issue. After recreating the issue, these files need to be sent to your Zoom support agent via your existing ticket. ![]() After reporting a problem through the desktop client, the Support team may ask you to install a special troubleshooting package of Zoom to log more information about your issue and help Zoom engineers investigate the issue.
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